360 DEGREE FEEDBACK CASE STUDY

360 DEGREE FEEDBACK

“Feedback is the breakfast of champions” – Ken Blanchard

“The effectiveness of any measure is based on how well that metric can predict an outcome.” And for a 360 Degree Feedback, correlating leaders’ 360 ratings to important organizational outcomes is imperative.

360 Degree Feedback certainly offers that Multi- Perspective Diagnosis which can help identify the leverage points and the development areas of individuals and Leaders.

CHALLENGES

Scope of Work

The organizations wanted to Implement an easy-to-use 360 degree feedback process to Tailor the survey questions to best address the skills most critical at various levels of the leadership team, and Customize the feedback reports to provide critical information on strengths and development areas and also to allow individuals to interpret their feedback report.

OUR SOLUTION

We worked closely with the client management to clearly understand their objectives for this project. Most importantly, the client wanted to provide leaders with valuable insight in terms of their unique strengths and development areas. In addition, they wanted to provide division leaders with critical talent data so each division would not only have information on which employee strengths to leverage but also what “talent gaps” may exist and need to be addressed.

DELIVERABLES

A simple, easy-to-use 360 degree feedback tool.
A “self-paced” 360 feedback report complete with targeted questions to guide the leader through the process of uncovering strengths and development areas
Specific interpretive tables and graphs in the feedback report which helped leaders analyze their data.
Each Leader received an analysis of their department’s results so they could take specific actions on the data and have a better understanding of the team strengths/development areas.