PERFORMANCE MANAGEMENT SYSTEM INTERVENTION CASE STUDY

PERFORMANCE MANAGEMENT SYSTEM

PMS Intervention Case Study

PMS INTERVENTION

Today’s managers recognize the impact that measures have on performance. But they rarely think of measurement as an essential part of their strategy.

Executives may introduce new strategies and innovative operating processes intended to achieve breakthrough performance, then continue to use the same short-term financial indicators they have used for decades, measures like return on investment, sales growth, and operating income. These managers fail not only to introduce new measures to monitor new goals and processes but also to question whether or not their old measures are relevant to the new initiatives.

CHALLENGES

Scope of Work

01.

Performance criteria should be set objectively for employees for all the Verticals of GSTN

02.

Performance appraisals to be done by including multiple points of view & design a system that measures people’s potential and achievement

03.

Devise a system for assessing and rewarding performance

04.

Integrate evaluation criteria into corporate objectives

05.

Aligning the internal & external customers of GSTN

OUR SOLUTION

We came up with the solution and facilitated the design of PMS Framework.

One

An end to end service from Job Analysis to PMS implementation

Two

Linking the vision & mission to departmental goals through a Score Card

Three

Goal setting for each role and Defining the rating scale

Four

Defining functional & behavioural competencies for the roles

Five

Conducted sensitization workshop for Appraisals and parameters